Why Your GBP Category is Either Elevating or Eliminating Your Case Flow

Scott Sutter
January 24, 2025
13 min read
Why Your GBP Category is Either Elevating or Eliminating Your Case Flow

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Your Google Business Profile category might be the single most overlooked factor determining whether your law firm appears in local search or gets buried under competitors. Category hierarchy, miscategorization penalties, and strategic selection separate the firms that dominate from those that struggle. Here's everything you need to know.

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When Google decides which law firms to show for a local search like "personal injury lawyer near me," your primary category is one of the first filters applied. Get it wrong, and you're not even in the consideration set. Get it right, and you've cleared the first—and often highest—hurdle to visibility. This is a critical component of anycomprehensive law firm SEO strategy.

Yet most law firms treat categories as an afterthought. They select "Law Firm" or "Attorney" because it seems safe, not realizing they've just told Google they're less relevant than competitors who chose more specific categories.

Understanding Category Hierarchy

Google's business categories exist in a hierarchy from general to specific:

  • Level 1 (Broad): Legal Services
  • Level 2 (General): Law Firm, Attorney
  • Level 3 (Specific): Personal Injury Attorney, Divorce Lawyer, Criminal Defense Attorney
  • Level 4 (Highly Specific): Medical Malpractice Attorney, DUI Attorney, Immigration Lawyer

The rule is simple: more specific categories signal higher relevance for those specific searches. A firm categorized as "Personal Injury Attorney" is more relevant for "personal injury lawyer" searches than a firm categorized as just "Attorney."

"Businesses with specific primary categories matching search intent see 73% higher visibility in Maps Pack results compared to businesses using general categories." — BrightLocal Local SEO Industry Report

The Primary Category Problem

Your primary category carries the most weight. It's the first thing Google checks when determining if your listing is relevant to a search. Here's how law firms typically miscategorize:

Mistake #1: Choosing "Law Firm" as Primary

"Law Firm" is a generic category that tells Google nothing about what type of law you practice. It's like a restaurant listing itself as "Restaurant" instead of "Italian Restaurant" or "Sushi Bar."

When someone searches "car accident lawyer," Google prioritizes listings categorized as "Personal Injury Attorney" or "Car Accident Lawyer" over generic "Law Firm" listings—even if the generic firms handle personal injury cases.

Mistake #2: Choosing Based on Prestige, Not Searches

Some firms choose categories that sound prestigious rather than categories that match search behavior. "Legal Consultant" might sound sophisticated, but potential clients search for "lawyer" and "attorney."

Mistake #3: Mismatching Primary and Actual Focus

If personal injury cases drive 80% of your revenue, your primary category should reflect that. Yet many firms choose primary categories based on their original practice area, not their current business reality.

Pro Tip: Check your Google Search Console data to see which practice-area keywords drive the most searches to your site. Your primary GBP category should align with your highest-volume, highest-value practice area. Learn more aboutfinding the best keywords for attorneys.

Secondary Categories: The Expansion Strategy

Secondary categories expand your visibility to additional search types. Google allows up to 9 secondary categories, but more isn't always better. Here's how to use them strategically:

Good Secondary Category Strategy

  • Primary: Personal Injury Attorney
  • Secondary 1: Car Accident Lawyer
  • Secondary 2: Medical Malpractice Attorney
  • Secondary 3: Wrongful Death Attorney

These secondary categories expand visibility to related searches while maintaining a clear personal injury focus.

Bad Secondary Category Strategy

  • Primary: Law Firm
  • Secondary 1: Personal Injury Attorney
  • Secondary 2: Divorce Lawyer
  • Secondary 3: Criminal Defense Attorney
  • Secondary 4: Bankruptcy Attorney
  • Secondary 5: Real Estate Attorney

This scattershot approach dilutes relevance. Google can't determine what this firm actually specializes in, so it doesn't rank well for any specific category. For a detailed walkthrough of GBP optimization, see our guide onoptimizing your law firm's Google Business Profile.

Is Your Category Costing You Cases?

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Miscategorization Penalties

While Google doesn't officially penalize miscategorization in the traditional sense, there are real consequences:

Relevance Suppression

Listings with categories that don't match search intent are simply filtered out of results. This isn't a penalty—it's the algorithm working as designed. You're not relevant, so you don't appear.

Trust Signal Dilution

When your categories conflict with your website content, Google's confidence in your listing decreases. If your GBP says "Family Lawyer" but your website only discusses personal injury, Google may reduce your visibility for both.

Spam Flag Risk

Adding categories for services you don't actually offer can trigger spam detection. If users report that your firm doesn't provide services claimed in your categories, your entire listing could be suspended.

Competitive Displacement

Every irrelevant category you maintain is a slot that could go to a relevant one. Meanwhile, competitors with focused categories outrank you for the searches that matter.

The Category Audit Process

Here's how to audit and optimize your GBP categories. This process is essential for improving yourlocal SEO benchmarks and driving more qualified leads to your firm:

Step 1: Log Into Google Business Profile

Navigate to your profile and find the category section. Note your current primary and secondary categories.

Step 2: Evaluate Primary Category

Ask yourself:

  • Is this my most profitable practice area?
  • Is this what most of my clients search for?
  • Is there a more specific category available?
  • Do my competitors use more specific categories?

Step 3: Review Secondary Categories

For each secondary category, ask:

  • Do I actively handle these cases?
  • Is this category mentioned on my website?
  • Am I trying to rank for searches in this category?
  • Does this category relate to my primary category?

Step 4: Remove Irrelevant Categories

Any category that doesn't pass the above tests should be removed. A focused profile outperforms a scattered one.

Step 5: Add Missing Categories

Search Google's category list for specific categories that match your practice areas. You might find categories you didn't know existed, like "Medical Malpractice Attorney" or "Truck Accident Lawyer."

Pro Tip: Search for competitor law firms in your area and note their category selections. Use the "Suggest an edit" feature to see their categories without logging in. This competitive intelligence reveals category opportunities you might be missing.

Category Selection by Practice Area

Here are recommended category selections for common law firm types:

Personal Injury Firm

  • Primary: Personal Injury Attorney
  • Secondaries: Car Accident Lawyer, Medical Malpractice Attorney, Wrongful Death Attorney, Workers' Compensation Attorney

Family Law Firm

  • Primary: Divorce Lawyer (or Family Law Attorney)
  • Secondaries: Child Custody Attorney, Family Law Attorney, Prenuptial Agreement Service

Criminal Defense Firm

  • Primary: Criminal Defense Attorney (or most common case type)
  • Secondaries: DUI Attorney, DWI Attorney, Drug Crimes Attorney

Multi-Practice Firm

  • Primary: Your highest-volume, highest-value practice area
  • Secondaries: 2-3 additional practice areas you actively market

The Case Flow Connection

Categories directly impact case flow because they determine visibility for the searches that generate leads:

  • "personal injury lawyer" → Triggers Personal Injury Attorney category
  • "divorce attorney near me" → Triggers Divorce Lawyer category
  • "DUI lawyer" → Triggers DUI Attorney category
  • "car accident lawyer" → Triggers Car Accident Lawyer category

If you don't have the matching category, you don't appear in those search results. It's that simple—and that important.

Combine proper categorization with strong SEO, a well-designed website, andreview generation, and you create a visibility system that consistently delivers qualified leads.

Implementation: Review and Remove Irrelevant Categories Today

Here's your action plan for today:

  1. Log into Google Business Profile
  2. Review your current primary category—is it specific enough?
  3. Check if there's a more specific category that better matches your primary practice
  4. Review each secondary category against your actual services
  5. Remove any categories for services you don't actively provide
  6. Add specific categories for your main practice areas if missing
  7. Ensure your categories align with your website content

This 15-minute audit could be the difference between appearing in the Maps Pack and being invisible to potential clients.

The Competitive Landscape

In most legal markets, the majority of firms are miscategorized. They use generic categories, maintain irrelevant secondary categories, and wonder why they don't rank in local search. Combined with effective attorney lead generation strategies, proper categorization creates a powerful visibility engine.

This is your opportunity. Proper categorization is one of the highest-ROISEO activities because it's free, takes minutes, and immediately impacts visibility.

The firms that understand category strategy don't just rank better—they appear in more searches, generate more calls, and convert more clients. All because they took the time to select categories strategically instead of defaulting to generic options. For a complete tactical approach, review ourlaw firm SEO playbook.

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Scott Sutter - SEO Expert

About the Author

Scott Sutter

Scott Sutter is an SEO expert serving law firms and financial management firms. He specializes in advanced content strategies, AI marketing, and has helped build enterprise level strategies for many firms.

Scott Sutter - SEO Expert

About the Author

Scott Sutter

Scott Sutter is an SEO expert serving law firms and financial management firms. He specializes in advanced content strategies, AI marketing, and has helped build enterprise level strategies for many firms.